Payment and Cancellation Terms & Conditions

Payment and Cancellation Terms & Conditions

Age Policy

Reservation Policy

• This policy only applies to direct bookings with this property.
• If you have booked through a 3rd party you have agreed to their cancellation policy, as well as all other policies of this property.
• A booking is a contract. A booking is only confirmed only once a deposit has been paid (see payment policy).
• Camp management retain the right to alter cabin or site arrangements to accommodate broader business needs.
• All bookings remain at the discretion of the manager/ owners. Management reserve the right to refuse entry, at its sole discretion, if it believes the party;
o It is not the person named on the reservation or the person named on the credit card or not unauthorised
for the use of the card, or is not able to pay for any additional charges
o may not respect the rules of the property or acts in a manner likely to affect other guests rights of enjoyment.
o may cause damage to the property of the camp or other guests
o may exhibit socially unacceptable behaviour
o is younger than 18 years and not accompanied by a responsible person over that age.
o is concealing an unauthorised people or animals.
o The party is not of the character needed to operate within a campground environment.
• From time to time we may offer special rates or discounts to various group memberships or specials. If you qualify, you may
only apply one discount offer per stay.
• Your booking allocates only one vehicle per site. Please advise at the time of booking if you have a trailer or Boat and we will do our best to accommodate. There may be additional charges of $10 per extra unit.

Payment Policy

• A booking is confirmed only once a deposit has been paid – the deposit is the greater of one nights stay or 50% of the booking total. Please note, one night bookings, public holidays and long weekends require payment in full to confirm the booking, unless otherwise agreed with Management. Our website only calculates 50% deposit so you may be contacted for further payment if your booking falls into these categories.

• Bookings made online via our website will require payment in full if booking is within 90 days.

• If you have booked via a 3rd party that payment policy applies.
• The balance of all bookings is payable on check-in/ arrival.

• A Credit card is also required for an in-print, which will be charged for any extra’s, lost property or damage caused during your stay. Please look after this property as if it was your pride and joy!
• An automatic surcharge of 2.5% will be added to payments by credit card payments (this includes debit cards). This is not refundable upon cancellation.

Seasonal Booking Payment Policy

Peak Season

Long weekends and Public Holidays require payment in full at time of booking to confirm your stay. In addition to the standard ‘payment policy’, the additional Peak Season (20th December to 15 February) policies apply:
• Minimum stays (this will pop up online or you can check with our team when booking)
• Deposit requirements;
o 50% on booking
o Balance of booking value due on arrival

Off season

The standard payment policy to apply.

Cancellation and Refund Policy

• If you have booked via a 3rd party that cancellation policy applies.
• Cancellations for reservations are not refundable where they are;
o Within 31 days before Peak season, public holidays or school holiday bookings; or
o Within 14 days before all other booking’s;
• If a cancellation is made and qualifies for a refund a “refund processing fee” of $50.00 will be deducted per site or room booked.
• Refunds will only be processed to the payment source received and within 10 days.
• No refunds are given for;
o early departure on booked dates
o Weather conditions
• Covid cancellations – we no longer accept COVID cancellations due to isolation requirements being removed. If you have COVID and have concerns about your stay, please contact the office.

Credit Policy

Please note, all credits are at the sole discretion of Management and are only valid when agreed to by both parties. Accommodation booked using credits must be on dates prior to the credit expiry – booking dates cannot be after the expiry. No credits are transferrable or refundable.

Unpaid Accounts

All accounts are to be paid in full prior to check in unless agreement is made with Management prior. Any overdue or unpaid accounts will incur interest of 2.5% per month and may be passed on for collection if they are not paid as per arrangement or left unpaid. Any accounts passed on for collection will be liable for any related costs, including but not limited to, the collection costs.