Our COVID-19 Policies
COVID-19
We continue to keep the safety and wellbeing of our customers and team members at the forefront of our thinking. We want to let you know more about what our park is doing in response to COVID-19.
Our Commitment
Rest assured, we are committed to the safety of all our guests, team and visitors. We are committed to working with you to make any adjustments to your reservations, in line with the required NZ Government Covid-19 restrictions. If you cannot find the information you are looking for below, please email us for assistance.
Our standard Terms and Conditions apply, except for the following changes.
COVID-19 Cancellation Policy due to travel restrictions
For existing Peak Season and Non-Peak Season bookings that cannot proceed due to NZ Government imposed Covid-19 domestic travel restrictions, we will be happy to you. We kindly ask that you give us as much notice as possible of any cancellations.
1. This supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date. We do ask that you notify us as soon as possible – especially during peak season.
2. This policy only comes into force when the NZ Government notifies of a travel restriction that prevents your travel dates.
3. If you change dates, the rates for the “new” period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes.
4. Any credit is valid for 12 months from the date of issue and subject to availability.
5. This does not cover an event cancellation or an unfavourable weather forecast!
Safety Measures
Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines.
CONTACTLESS CHECK-IN & CHECK-OUT Contactless check-in and out can be requested so please advise us in advance.
CONTACTLESS PAYMENT Paywave is available in our reception and shop.
HAND HYGIENE Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.
GUEST ROOMS We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to textiles and high-touch surfaces.
SHARED SPACES We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day.
RESPECT STAFF We kindly ask that all guests holidaying at Napier Beach Top 10 show respect to all staff by following the guidelines set out in the COVID-19 Policy. We won’t tolerate abusive behaviour towards staff or deliberate non-cooperation.
What to do if you are unwell during your stay?
Should you have any flu or Covid-19 symptoms during your stay, please phone reception on 06 836 7084 immediately for further guidance.
Contact Us
Please contact us via email or phone our friendly reception on if you require further information.
Napier Beach TOP10 Holiday Park
10 Gill Road,
Bay View,
Napier 4104,
New Zealand
Phone: 64 6 8367084
Reservations in New Zealand: 0800 287 275
Email: stay@napierbeach.co.nz
Reception Hours
Summer: 8am – 6pm
Winter: 8am – 6pm
Snapper Cafe Hours
Summer: 8:30am – 3:00pm
Winter: 8:30am - 3:00pm
Links
© Napier Beach Holiday Park 2020 Limited T/A Napier Beach Top 10 Holiday Park