Please read our policy in-depth. Our biggest issue is guests believe the rules apply to everyone except themselves! Please don’t make us hold you to account, because if you are unwilling to follow our generous rules, you will be asked to leave without warning. This sort of behaviour ruins it for all.

Reservation Policy

⦁ This policy only applies to direct bookings with this property.
⦁ If you have booked through a 3rd party you have agreed to their cancellation policy, as well as all other policies of this property.
⦁ A booking is a contract. A booking is only confirmed only once a deposit has been paid (see payment policy).

Payment Policy

⦁ A booking is confirmed only once a deposit has been paid – the higher of one nights accommodation cost per unit or a minimum booking fee of $50.00.
⦁ If you have booked via a 3rd party that payment policy applies.
⦁ ‘The balance of all bookings is payable on check-in/ arrival.
⦁ A Credit card is also required for an in-print, which will be charged for any extra’s, lost property or damage caused during your stay. Please look after this property as if it was your pride and joy!
⦁ An automatic surcharge of 2.5% will be added to payments by credit card users.

Damanges/Cleaning Policy

⦁ Wilful or Accidental damage: A guest will be responsible for any damage to the unit/ cabin/ property, loss of property or income. These costs include;
⦁ the direct repair costs;
⦁ the daily accommodation costs at carded rates, until the room is able to be let.
⦁ Additional cleaning: We reserve the right to charge an addition cleaning charge if $200 per night if the condition of the room has been left in an unsatisfactory condition requiring extra cleaning.

Seasonal Booking Payment Policy

Peak Season:
In addition to the standard ‘payment policy’ additional Peak Season (20th December to 15 February) policies apply:
⦁ A minimum of three nights’ stay
⦁ Deposit requirements;
⦁ One nights deposit before 1 October
⦁ Payment to 50% of booking value by 1 December
⦁ Balance of booking value due on arrival
Off season:
The standard payment policy to apply.

Cancellation and Refund Policy

⦁ If you have booked via a 3rd party that cancellation policy applies.
⦁ Cancellations for reservations are not refundable where they are;
⦁ Within 31 days before Peak season, public holidays or school holiday bookings; or
⦁ Within 14 days before all other booking’s;
⦁ If a cancellation is made and qualifies for a refund a “refund processing fee” of $50.00 will be deducted per site or room booked.
⦁ Refunds will only be processed to the payment source received and within 10 days.
⦁ No refunds are given for;
⦁ early departure on booked dates
⦁ Weather conditions
⦁ Covid cancellations - If you need to isolate or if there is a lockdown due to covid pandemic we will also offer to put bookings forward to new date (provide a credit). There is no refund.

Dog Policy

We are Pet friendly at the sole discretion of management and under strict conditions. Having a dog on this site is a privilege not a right and we are NOT a kennel.
These rules are very clear and failure to follow will result in you being asked to leave the campsite.
⦁ The rules apply to all guests, at all times.
⦁ You must volunteer you have a dog and it must be noted on your
booking. A charge of $25 applies to non-declared animals.
⦁ Dogs are NOT permitted in the peak period (20th December to 15 February).
⦁ Dogs are NOT permitted in any units, except;
⦁ Units 49 and 50 which are designated Dog units. You are only able to book this directly with the property. A cleaning fee of $40 applies to all Dog unit bookings.
⦁ Dogs are NOT to remain in the campground without their owners. If you go out, your dog goes with you.
⦁ All dogs must be on a lead at all times, especially during the night and toilet stops.
⦁ You must have a bag and collect any droppings and place in rubbish bins, at all times.
⦁ There are designated area’s within the campground Map where Dogs are/ are not permitted.
⦁ Your Dog must not cause noise or other nuisance events. Please ensure you are the party to control your dog to avoid the embarrassment of management asking you to leave.

Health and Saftey Policy

All powered sites must use an approved RCD safety switch lead that is tag tested.

All Campervans and Caravans that visit the campground must be certified self-contained, have a current electrical WOF and a Gas certificate.


Napier Beach TOP10 Holiday Park

10 Gill Road,
Bay View,
Napier 4104,
New Zealand
Phone: 64 6 8367084
Reservations in New Zealand: 0800 287 275

Reception Hours

Summer: 8 am – 8 pm
Winter: 8.30 am – 6 pm

Snapper Cafe Hours

Summer:  8:30 am – 3:00 pm
Winter: 8:30 am - 3:00 pm


© Napier Beach Holiday Park 2020 Limited T/A Napier Beach Top 10 Holiday Park